Help Center

We’re here to make your shopping experience simple and stress-free. Here, you’ll find all the important details about our store policies, including shipping, returns, privacy, and terms of service. Take a moment to explore each section to learn how we handle your orders, protect your information, and ensure a smooth experience every time you shop with us.

SHIPPING & RETURN POLICY

Shipping Information

At Hearth & Wreath, we take great care in preparing and shipping each order to ensure your items arrive safely and on time.
Processing Time: Orders are typically processed within 2–4 business days after payment is received.
Shipping Area: We currently ship within the continental United States only.

PLEASE NOTE: We do not ship to Alaska, California, or Hawaii at this time.

Shipping Methods: All orders are shipped through reliable carriers such as USPS, UPS, or FedEx.
Estimated Delivery Time: Orders typically arrive within 3–7 business days once shipped.
Shipping Rates: Shipping costs are calculated at checkout based on the weight and destination of your order.
Order Tracking: Once your order has shipped, you will receive an email confirmation with tracking details so you can follow your delivery.
Please keep in mind that delivery times may vary slightly due to carrier delays, inclement weather, or seasonal demand.

Return & Exchanges

We want you to be pleased with your purchase from Hearth & Wreath. If for any reason you’re not satisfied, please contact us within 7 days of delivery to request a return or exchange.

Eligibility:
Items must be unused, in their original packaging, and in the same condition in which they were received.
All returns must be approved prior to being shipped back.
Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Non-Returnable Items:
Clearance or sale items.
Seasonal or holiday items.

If your order arrives damaged, please contact us within 3 days of delivery at hearthandwreathllc@gmail.com.

Include your order number and clear photos of the damaged item and packaging so we can quickly assist with a replacement or refund.

Cancellations

Orders may be canceled within 24 hours of purchase. After this period, we are unable to cancel orders once they have been processed or shipped.

For questions or assistance with your order, please email us at hearthandwreathllc@gmail.com.
Our team is always happy to help and appreciates your support of Hearth & Wreath.

At Hearth & Wreath, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit or make a purchase from our website.

Information We Collect

We may collect and store the following types of information when you interact with our website:
1. Personal Information

Provided directly by you:
Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through third-party providers — we do not store full card details)

2. Automatically Collected Information
When you browse our website:
IP address
Browser type
Device information
Pages viewed, time spent, and referring site

This information is gathered using cookies and similar tracking technologies to improve the user experience and website functionality.

How We Use Your Information

We use information collected to:
Process and fulfill orders
Communicate about your order status and customer support requests
Improve website performance and services
Send marketing communications (only with your consent)
Prevent fraud or unauthorized activity

Sharing Your Information

We do not sell or trade your personal data.
We may share information only with trusted third parties necessary for business operation, including:
Payment processors
Shipping carriers
BigCommerce platform tools
Analytics and marketing services
These providers are required to keep your information secure and use it only for the services we request.

Cookies & Tracking Technologies

We use cookies to:
Remember your preferences
Keep items in your shopping cart
Analyze site traffic and performance

You may adjust your browser settings to refuse cookies, but some features may not function properly.

Data Retention

We retain order information for our business records, unless you request its deletion. Certain financial or legal records may be retained as required by law.

Security

We use industry-standard safeguards to protect your personal data. However, no internet transmission is 100% secure. We encourage safe online practices when sharing personal information.

Your Rights

Depending on your location, you may have rights to:
Access, update, or delete your personal information
Opt out of marketing emails at any time by using the Unsubscribe link or contacting us

To make a privacy request, please email: hearthandwreathllc@gmail.com

Children's Privacy

Our website is not intended for children under 13.

We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted here with an updated effective date.

If you have questions or concerns about this Privacy Policy or how your information is handled, contact us at:
Hearth & Wreath LLC
Email: hearthandwreathllc@gmail.com
United States

TERMS AND CONDITIONS

These Terms & Conditions govern your access to and use of the Hearth & Wreath website (“Site”), services, and purchases. By using our Site, you agree to the following terms.

Use of Website

You may browse and shop our Site for personal, non-commercial purposes only. Any misuse or unauthorized access may result in terminated access.

Products & Orders

We reserve the right to limit quantities or refuse service.
Prices, descriptions, and availability may change without notice.
Colors and product appearances may vary based on device display.
Once an order is placed, we will send a confirmation to the email you provide.

Payments

We accept major card payments and other secure methods provided at checkout. All payments must be authorized before order fulfillment.

Shipping

Orders are shipped within the United States only, excluding Alaska, Hawaii, and California (subject to change).
Shipping details, carriers, and delivery estimates are provided at checkout.
We are not responsible for delays outside our control.

Prohibited Conduct

You agree not to:
Use the Site for fraudulent purposes
Copy or scrape content without permission
Attempt to tamper with Site security or data

Third-Party Services

Our Site may include embedded tools like payment processing, analytics, or marketing features.
We are not responsible for third-party service content or policies.

Limitation of Liability

Hearth & Wreath are not liable for:
Indirect or incidental damages
Website interruptions or system failures
Losses caused by misuse of products or Site
Our sole remedy for dissatisfaction is to discontinue use.

Changes to Terms

We may update these Terms as needed.

Continued use signifies acceptance of updated terms.

Contact Information
For any questions about our Terms:
hearthandwreathllc@gmail.com